These General Terms of Business regulate the agreement (hereinafter “agreement”) for the sale of clothing and accessories exclusively marked Quattromani srl (hereinafter “products”) provided by Quattromani srl established in viale Colombo 53, 09045 Quartu Sant’Elena (CA), Italy – VAT no. 03551390929, through its website shop.quattro-mani.it (hereinafter “site”) to the users of the site (hereinafter “customer” or “customers”).
1.2. In these General Terms, the terms customer or customers refer to the consumer or the consumers as described in article 3, para 1, point a), of Legislative Decree no.206 of 6 September 2005.
Effectiveness and Modification
These General Terms of Business are available on the site to be easily read by the customer before Registration and before purchasing any products. They shall be deemed to have been accepted during the Registration and the forwarding of the purchase order. They can also be printed or stored on the customer’s computer.
The General Terms of Business applicable to the products sale are those published on the site the day when the order was placed. Therefore, the customer will have to read the General Terms of Business every time he/she wants to purchase through the site.
Registration and Purchase Procedure
The customer states that he/she wants to purchase products by submitting his/her own details and making a request directly on the site. Following the purchase procedure explained on the site, the customer will be able to place the electronic order via computer (hereinafter “order”) and carry out payment.
The Order Form includes a recap of the main features of each item ordered, its price (including all the tax rates applicable), the payment method selected, the delivery method, the shipment and delivery charges. Before sending the order, the customer must carefully read the whole document, spot and correct possible mistakes in the data reported.
All products purchase orders are subject to stock availability and, thus, to Quattromani srl’s confirmation.
In case the order can not be fulfilled due to non-availability of one of the products, Quattromani srl will inform the customer by e-mail and will ask him/her to confirm the purchase order for the other available products. In any case, non-availability of one or more products ordered will not automatically entitle the customer to cancel the whole order.
Quattromani srl’s Rights and Obligations
Quattromani srl commits itself to delivering the products to the address and in the terms stated by the customer in the order. Quattromani srl will not be responsible for delivery problems due to inaccuracy or incompleteness in filling out the order or for the customer’s non-traceability. The delivery is carried out by express courier, therefore we do not accept P.O. boxes.
In case of total or partial return of the products under the right of withdrawal or the guarantee established by law, Quattromani srl will refund only the amount due.
Quattromani srl takes no responsibility for events of force majeur or acts of God such as strikes, transportation stoppages, earthquakes, accidents, etc. that might prevent the execution of the contract entirely or in part.
Customer’s Rights and Obligations
The customer is the only responsible for the truthfulness and the accuracy of the data provided to Quattromani srl when registering through the site and he/she commits himself/herself to communicate possible changes in the data submitter in a timely manner.
When registering and placing the order, the customer declares that he/she: Has read, understood and accepted the General Terms of Business and the other information reported on the site – including privacy; is of age; has the legal capacity to act.
Using the Site
The main products features are reported on the site in each product page. The pictures and the colours of the products on sale on the site may not perfectly correspond to the real ones due to the Internet browser and the display used to connect to the site.
Quattromani srl takes on no responsibility for problems caused to the customer by the use of the site and the technology employed, as they do not depend on its will – For example: a) Errors, delays or impossibility to access to the site when the customer needs to carry out the purchase procedure; b) Errors, delays or impossibility to receive Quattromani srl communications regarding the products’s sale.
In any case, Quattromani srl commits itself, as far as it can, to solve the problems that may arise and provide the help the customer needs to offer a fast and satisfying solution to the problems mentioned above.
Prices, Payment and Delivery
The prices of the products are those displayed on the site when the order is placed and, unless otherwise specified, include the VAT amount. The prices displayed on the site for each products do not include shipment and delivery charges. These will be added and reported before the order is placed and also later, in the order confirmation.
As reported in the order, the total price for the purchase and the shipment will be charged to the customer when he/she makes the payment.
When the courier deliveries the products, the customer will have to check: a) The quantity and type of items ordered correspond to what is reported on the transport document; b) The packaging used is intact, not damaged, wet or altered in any way even only in the closing part.
Possible anomalies must be notified immediately to the courier at the delivery. In order to make Quattromani srl’s inspection procedure easier and faster, the customer may write an e-mail to firstname.lastname@example.org.
Right of Withdrawal
Within 14 days from the day the customer receives or collects in the shop the products purchased on the site, he/she has the right to withdraw from the agreement with Quattromani srl. In this case, the customer does not have to specify the reason for the withdrawal and is not subject to penalty, provided that the products returned are intact, were never worn, are supplied with their packet and the original tags and labels.
If the customer exercises the right of withdrawal, even only partially, the products must be returned in one single shipment.
If the customer wants to exercise the right of withdrawal as described in this article, he/she must notify it by e-mail to email@example.com specifying the code/s of the item/s returned and the reason for the return; Quattromani srl will give e-mail istructions to return the products, that must be returned within 14 days after receiving the e-mail containing the instructions to Quattromani srl, viale Colombo 53, 09045 Quartu Sant’Elena (CA), Italy.
In case the customer exercises the right of withdrawal, Quattromani srl may not accept products returned without their labels or items that were used, worn, washed, damaged or whose basic and qualitative features were altered in any way.
If the right of withdrawal is exercised according to the guideline and terms described in this article, Quattromani srl will confirm by e-mail the acceptance of the products retrned as soon as possible. Moreover, Quattromani srl will refund through bank procedure the expenses the customer incurred to purchase and ship the products.
In any case, Cash on Delivery payment is forbidden for returns.
Return Due to Defects or Non-Compliance of the Products
For the products purchased, Quattromani srl provides legal guarantee of compliance with the conditions within the limitation and prescription periods set by the law. In particular, the rights that arise from this guarantee can be exercised provided that the products were used suitably, with care and in compliance with their intended use and the instruction given. Moreover, the customer must provide the delivery note of the products returned and the order number.
If the products are flawed or different from those ordered (hereinafter “flawed products”), the customer will have to notify it by e-mail to firstname.lastname@example.org and specifying the code/s of the item/s returned and the reason for the return.
Quattromani srl will send instructions to return the flawed products, that must be returned within 14 (fourteen) days after receiving the e-mail containing the instructions.
Quattromani srl may not accept the return of flawed products if they are not provided with their internal labels, if they were not used with care, if they are damaged or their basic and qualitative features are altered in any way.
As soon as Quattromani srl receives the flawed products, it will check the defects notified and confirm by e-mail the receipt of the flawed products and the detection of the defects notified. Then, Quattromani srl will replace – at its own expenses – the flawed products with other products of the same model or refund through bank procedure the expenses the customer incurred to purchase and ship the flawed products. Quattromani srl will be charged for the return.
Personal Data Protection
Quattromani srl ensures the customer that the personal data acquired during the sale of the products will always be processed legally and fairly in compliance with the provisions of Legislative Decree no.196 of 30 June 2003 , in accordance with the Privacy published on the site and available for printing.
For any service need or complaint about the products purchased, customers can contact Quattromani srl at: email@example.com
Controlling Law and Jurisdiction
The General Business Terms are regulated by the Italian law and in particular by the Consumer Code and Legislative Decree no.70 of 9 April 2003 regarding some features of e-commerce.
Shipments are carried out by “couriers”. Shipping costs are specified at the order checkout page. Invoice is included within the package. Orders will be shipped in three (3) days after payments are received. Orders submitted during weekends or holidays will be processed in the next three (3) business days.
Customer Care e-mail: firstname.lastname@example.org